Free shipping on orders $50+.

Yes. All orders over $50 ship free to the 48 contiguous US states — no code needed, applied automatically at checkout. Orders under $50 ship for a flat rate between $9.99 and $14.99, depending on your destination and filter size. Alaska, Hawaii, and international orders have shipping costs calculated at checkout.

Delivery time depends on the filter (in-stock vs. made-to-order) and your distance from the plant it ships from. Current production lead times are shown on every product page and again in your cart before checkout. After the order leaves the plant, transit is typically 1–5 business days to most US addresses via UPS or FedEx. View current production schedule →

From the production plant closest to your delivery address. We have eight plants — Florida, New York, Oklahoma, Illinois, California, North Carolina, Kentucky, and Washington — and the system routes your order automatically. This keeps transit times short and reduces the risk of damage during shipment.

UPS and FedEx are our primary carriers for standard shipments. Pallet orders and large HEPA units ship LTL freight. USPS is used rarely — filter boxes are physically oversized and exceed most USPS package-size limits, so UPS and FedEx handle the vast majority of our deliveries.

In many cases, yes. Call 866-469-8556 or email customer service before or right after placing your order and we'll check with the plant nearest you to see if expedited production and carrier service are available. Expedited options and costs vary by filter size, MERV, and destination.

Yes. Free shipping doesn't apply to Alaska or Hawaii because filter boxes are oversized. Filters themselves are lightweight, but the boxes are physically large — which makes carrier rates to remote states significantly higher than flat-rate shipping can absorb. Contact customer service before ordering for the most accurate quote for your specific size and ZIP code.

Yes. We ship all of our filters to Canada. Expect slightly longer transit because of customs clearance. Shipping charges are calculated at checkout. Any duties or import taxes assessed by customs are the customer's responsibility.

We ship many filters to Mexico, but not every product is eligible due to carrier and import restrictions. If you place an order we can't fulfill to a Mexican address, we'll contact you immediately and issue a full refund. Shipping is calculated at checkout, and expect longer transit for customs.

Not directly. For other countries, use a US-based freight forwarder and we'll ship to their US address — they handle the international leg. Contact us if you need a recommendation or have questions about packaging for export.

If you catch the mistake before your order ships, contact customer service immediately and we'll update it at no charge. If the order ships to the wrong address, gets returned to the origin, and needs to be reshipped, the customer is charged a reship fee equal to the actual shipping cost we paid on the original shipment. We don't mark up reships — we just pass through the carrier's charge.

For standard UPS or FedEx deliveries, submit a damage claim with photos as soon as you receive the order. We'll replace damaged filters at no cost.

For LTL freight deliveries, different rules apply: refuse obviously-damaged shipments, or if you accept them, have the driver mark the delivery receipt "Received as Damaged." You have 2 days from receipt to report obvious damage and 5 days to report concealed damage (damage discovered after unpacking).

No — we can't ship to PO boxes. Filter boxes are physically oversized and exceed the carrier size limits for PO box delivery. Filters are lightweight, but the boxes are big enough that UPS and FedEx require a physical street address. A residential, commercial, or apartment address works fine.

Yes to both. Apartments, residential homes, commercial buildings, and loading docks all work via UPS and FedEx. Include your apartment, suite, or unit number to avoid delivery delays. Loading docks and commercial receivers are fine; specify the address type at checkout when possible so we can route the shipment appropriately.

For residential addresses inside the carrier's weekend service area, we include weekend delivery at no extra cost when it gets your filters to you faster. Our production plants don't ship on Saturdays and Sundays, but in-transit packages may deliver on weekends based on carrier routing.

LTL (Less-Than-Truckload) freight is used for pallet-quantity orders, HEPA filter systems, PureFlo, AstroCel, and other large/heavy products. Before we ship, we need a complete address, a delivery contact name and phone number, and confirmation whether the delivery is residential or commercial. The freight carrier calls to schedule a delivery window. Lift gate service or inside delivery costs extra and needs to be requested at booking — not added after the shipment is in transit.

Yes. You'll receive a shipping confirmation email with tracking details when your order leaves the plant. You can also log in to your account to view order status and complete order history at any time.

If the order hasn't shipped or entered production yet, yes — contact us immediately. Custom filters enter production fast, so time matters. Call 866-469-8556 or email support@rememberthefilter.com with your order number.