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🚚 Free Shipping | Top-Tier HVAC Filters | 5⭐ Trusted!
🚚 Free Shipping | Top-Tier HVAC Filters | 5⭐ Trusted!
My Account Quick Re-Order Filter Fit Guarantee™
📱 Call: 866-469-8556 | 💬 Text: 425-515-2727

We’re Sorry You’re Here, But We’ve Got You Covered

File a Damage or Sizing Claim

At RememberTheFilter.com, we aim to deliver top-quality air filters. If your order has damage or sizing issues, follow the steps below to submit a claim. Clear submissions help us resolve your issue quickly.

Before You File

  • Photos: Provide at least 3 photos: 2 clearly showing the issue and 1 including the packaging with the size label visible.
  • Claim Types: Damage or sizing issues (details below).
  • Packaging: Filters must be shown in original packaging.
  • Exclusions: Shipping box damage but no evidence of damaged filters. Minor cardboard frame imperfections (e.g., slight creases) that don’t affect performance are not eligible.
  • Deadline: Claims must be filed within 7 days of delivery.

Damage Claim Requirements

For damaged filters, provide:

For damaged filters, provide:

  • Photos: At least 2 clear photos showing damage. 1 photo of packaging with size label.
  • For all filters claimed, photo must show clear evidence of all damaged filters.
  • Include packaging and multiple angles.
  • Description: Explain the damage and how many filters are impacted.
  • Order Details: Order number and delivery date.
  • Note: Shipping box damage and minor frame imperfections are not valid. Claims without clear evidence may be denied.
  • Valid: Torn or dented filter media and/or frame affecting performance.
  • Invalid: Slight cardboard imperfection, no performance impact or possibility of air bypass. Shipping box damage but no clear evidence of filter damage.

Sizing Issue Claim Requirements

For incorrect filter sizes, provide:

For incorrect filter sizes, provide:

  • Photos: At least 3 photos with a measuring tape next to filters showing dimensions.
  • Photo of filter width (must see full measuring tape)
  • Photo of filter length (must see full measuring tape)
  • Photo of packaging with size label.
  • Description: Explain size discrepancy.
  • Order Details: Order number and ordered size.
  • Note: Claims due to ordering errors may be denied but can be reviewed for Filter Fit Guarantee.
  • Valid: Filter dimensions don’t match order, shown with measuring tape.
  • Invalid: Filter matches ordered size but doesn’t meet customer expectations. Contact customer service.

Picture Tips

Show the whole filter

If there’s a sizing issue, we need to see the full length of your measuring tape.

Don't zoom In

If your picture is too close, we won’t be able to get an accurate measurement. However, we can zoom in on our side during the review.

Whole case damaged?

If the claim is for a full case, kindly send a picture showing all the damaged filters. Please avoid zooming in on the image, as we need to verify the extent of the damage to file the claim with the carrier.

Label Photo

All claims must include a photo of the packaging with the size label. Claims will be denied without exception if requested photos are not provided or do not meet our requirements.

Example Images

Important Note:

To ensure fair and efficient processing, all claims require clear photos of the issue as outlined in our requirements. Claims will be denied without exception if photos are not provided. Please submit photos to support@rememberthefilter.com or text to 425-515-2727, including your order number.

SUBMIT CLAIM

Hassle-Free Claim Submission by Email or Text

We’ve made filing your damage or sizing issue claim as simple as possible. Click below to email or text us with your details and photos. Please provide your full name, email, order number, delivery date, claim type (damage or sizing), a description of the issue, and at least 3 photos: 2 clearly showing the issue and 1 including the packaging with the size label visible. Claims without photos will be denied. We’ll review within 3-5 business days.

After sending your claim, you’ll receive a confirmation email. Ensure photos (JPG/PNG, max 10MB each) are sent to support@rememberthefilter.com or texted to 425-515-2727 with your order number.

What Happens Next?

  1. Review: We evaluate your claim based on photos and details.
  2. Confirmation: You’ll receive an email upon submission. We’ll contact you if more info is needed.
  3. Resolution: Approved claims may receive a replacement, refund, or store credit.

Tips for a Successful Claim

  • Clear Photos: Use good lighting and focus. Blurry photos may lead to denial.
  • Complete Details: Include order number, delivery date, and a clear description.
  • Need Help?: Email support@rememberthefilter.com or call 1-866-469-8556.

Why Trust RememberTheFilter.com?

With nearly 20 years online and over 50 years of combined HVAC filter experience, we’re more than just a retailer—we’re filtration experts. As a proud member of the National Air Filtration Association (NAFA), we serve residential, commercial, and government customers across the U.S. Our filters are made in America and sourced from leading manufacturers like AAF Flanders, Koch Filter, and more.

We believe in clean air, fair prices, and helping people—not algorithms.

  • ✅ Nearly 20 years online helping homeowners and businesses nationwide
  • ✅ 50+ years of combined HVAC filtration experience
  • ✅ Member of NAFA – National Air Filtration Association
  • ✅ Made in the USA – filters from AAF Flanders, Koch, and more
  • ✅ Exact Filters® – custom built to your specs, down to 1/8"
  • ✅ Trusted by schools, clinics, and commercial buildings across the U.S.

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