We’re Sorry You’re Here, But We’ve Got You Covered

File a Damage or Sizing Claim

At RememberTheFilter.com, we aim to deliver top-quality air filters. If your order has damage or sizing issues, follow the steps below to submit a claim. Clear submissions help us resolve your issue quickly.

Before You File

  • Photos: Provide at least 3 photos: 2 clearly showing the issue and 1 including the packaging with the size label visible.
  • Claim Types: Damage or sizing issues (details below).
  • Packaging: Filters must be shown in original packaging.
  • Exclusions: Shipping box damage but no evidence of damaged filters. Minor cardboard frame imperfections (e.g., slight creases) that don’t affect performance are not eligible.
  • Deadline: Claims must be filed within 7 days of delivery.

Damage Claim Requirements

  • Photos: At least 2 clear photos showing damage. 1 photo of packaging with size label.
  • For all filters claimed, photo must show clear evidence of all damaged filters.
  • Include packaging and multiple angles.
  • Description: Explain the damage and how many filters are impacted.
  • Order Details: Order number and delivery date.
  • Note: Shipping box damage and minor frame imperfections are not valid. Claims without clear evidence may be denied.
  • Valid: Torn or dented filter media and/or frame affecting performance.
  • Invalid: Slight cardboard imperfection, no performance impact or possibility of air bypass. Shipping box damage but no clear evidence of filter damage.

Sizing Issue Claim Requirements

  • Photos: At least 3 photos with a measuring tape next to filters showing dimensions.
  • Photo of filter width (must see full measuring tape)
  • Photo of filter length (must see full measuring tape)
  • Photo of packaging with size label.
  • Description: Explain size discrepancy.
  • Order Details: Order number and ordered size.
  • Note: Claims due to ordering errors may be denied but can be reviewed for Filter Fit Guarantee.
  • Valid: Filter dimensions don’t match order, shown with measuring tape.

Important Note:

To ensure fair and efficient processing, all claims require clear photos of the issue as outlined in our requirements. Claims will be denied without exception if photos are not provided. Please submit photos to support@rememberthefilter.com or text to 425-515-2727, including your order number.

Hassle-Free Claim Submission by Email or Text

We’ve made filing your damage or sizing issue claim as simple as possible. Click below to email or text us with your details and photos. Please provide your full name, email, order number, delivery date, claim type (damage or sizing), a description of the issue, and at least 3 photos: 2 clearly showing the issue and 1 including the packaging with the size label visible. Claims without photos will be denied. We’ll review within 3-5 business days.

After sending your claim, you’ll receive a confirmation email. Ensure photos (JPG/PNG, max 10MB each) are sent to support@rememberthefilter.com or texted to 425-515-2727 with your order number.

What Happens Next?

  1. Review: We evaluate your claim based on photos and details.
  2. Confirmation: You’ll receive an email upon submission. We’ll contact you if more info is needed.
  3. Resolution: Approved claims may receive a replacement, refund, or store credit.

Tips for a Successful Claim

  • Clear Photos: Use good lighting and focus. Blurry photos may lead to denial.
  • Complete Details: Include order number, delivery date, and a clear description.
  • Need Help?: Email support@rememberthefilter.com or call 1-866-469-8556.