●  FILTER FIT GUARANTEE™

Measure wrong? We’ll remake it.

Ordering filters — standard or custom — shouldn’t feel like a gamble. Whether you measured your cabinet wrong or we shipped the wrong product, the Filter Fit Guarantee™ has you covered. Applies to both standard and custom filters.

IF YOU MEASURE WRONG
We Remake Free
Same filter, corrected dimensions. You cover a flat $30 replacement shipping fee.
IF WE MESS UP
On Us — 100%
Defect in material, workmanship, or wrong-size manufacturer error? Full remake at our cost, including shipping.
TIME WINDOWS
30 + 90 Days
Fit issues: within 30 days of delivery. Defects & satisfaction: 90 days from purchase.
TWO GUARANTEES

One for your mistakes. One for ours.

Every standard and custom filter from RTF is backed by both guarantees — the Filter Fit Guarantee™ for sizing or fit issues and the 90-Day Satisfaction Guarantee for defects, workmanship, or dissatisfaction.

GUARANTEE #1
Filter Fit Guarantee™

When the filter doesn’t fit — whether it’s a standard size that came in off-spec or a custom filter where measurements missed the mark. We’ll remake the same filter to the right dimensions and get it out the door.

YOUR COST
$30 flat
Replacement shipping fee. No remake charge unless there’s a price difference between original and corrected product.
WHAT’S COVERED
Standard filters that don’t fit properly in your cabinet
Custom filters where measurements didn’t work out
Same product, same style/MERV — just corrected dimensions
Applies within 30 days of the original delivery date
WHAT YOU SEND US
A photo of the filter in-place showing how it doesn’t fit, plus your order number and corrected dimensions.
GUARANTEE #2
90-Day Satisfaction Guarantee

When we (or our manufacturing partners) made a mistake — or you simply aren’t satisfied with the product you received.

YOUR COST
$0 — on us
If it’s a defect or our error: full remake including shipping. If it’s a change of mind: remake same size at original price plus 10% off.
WHAT’S COVERED
Defect in material or workmanship
Product not made to the size & specifications you ordered
Change of mind — different MERV, style, etc. (remake at +10% off)
Applies for 90 days from date of purchase
WHERE TO READ MORE
See our Returns Policy for complete terms and exclusions.
HOW TO FILE

Three steps to a remake

File the Filter Fit claim before ordering a replacement. Once we approve, we’ll get the remake into production — usually same business day.

1

Re-measure & Document

Pull the filter out, measure properly (see how to measure), and take a photo showing the filter in the system to document the fit issue.

2

Contact Our Team

Email support@rememberthefilter.com, text 425-515-2727, or call 866-469-8556. Include your order number, photo, and corrected dimensions.

3

We Remake & Ship

Once approved, we bill the $30 replacement shipping fee and push the remake into production at your corrected dimensions. Ships per the normal production schedule.

BEFORE YOU ORDER

Tips to measure right the first time

Don’t trust the size printed on your old filter. Measure your existing filter down to 1/8″ for both length and width — use those numbers.
Read our full guide — How to measure your air filter walks through width, height, and depth step by step.
Unsure? Order one case first. If you need multiple sizes, test-order a single case before committing to full-system quantities.
Still nervous? Call first. Our team measures filters for a living — 866-469-8556 or contact us before ordering.
THE FINE PRINT

Important limits & exclusions

The Filter Fit Guarantee covers most standard and custom residential filter orders. A few things sit outside the program — here’s exactly what.

LIMITS PER CUSTOMER

Quantity caps

1 case maximum per order covered under the Filter Fit Guarantee
2 cases total per household/customer lifetime — whether for the same or different products
Additional mis-measure remakes after the limit are available at the original order’s price plus 10% off
No cash refunds under the Filter Fit Guarantee — it’s a remake program
NOT COVERED

Excluded products & orders

High-purity HEPA filters (configuration-specific, gasket/media variations)
Special-order items (configured or sourced specifically for your order)
Freight or LTL-shipped orders (commercial volume)
Large filters over 30″ length or width (“Double Filters” — SKUs with “D”)
Bulk orders of 2+ of the same product in one order
Sizes ordered outside recommended specifications listed on the product page
BUYING FOR A FACILITY?

Commercial orders are handled differently — and better.

Bulk orders and freight shipments sit outside the Filter Fit Guarantee because they need a different approach: pre-order verification, site-specific sizing consultation, and dedicated rep support. If you’re sourcing custom filters for a facility, talk to us before you order — we’ll get the dimensions right the first time.

FREQUENTLY ASKED

Filter Fit Guarantee FAQ

Straight answers to the most common questions about remake coverage.

What’s the difference between the Filter Fit Guarantee and the 90-Day Satisfaction Guarantee?

Two separate programs. Filter Fit covers your measurement mistakes — you cover a $30 replacement shipping fee and we remake the filter. 90-Day Satisfaction covers our mistakes (defects, wrong specs) or dissatisfaction — if it’s our error, we pay everything; if you just want a different MERV or style, we remake at the original price plus 10% off.

How long do I have to file a Filter Fit claim?

Within 30 days of the delivery date of the original product. After 30 days, measurement-error remakes aren’t covered under this guarantee. The 90-Day Satisfaction Guarantee has its own separate 90-day window.

Why is there a $30 replacement shipping fee?

The $30 covers the cost of shipping the remake to you. The remake itself — materials, labor, production — is free under the guarantee when you measured wrong. The only other time you’d see an additional charge is if the corrected size costs more than the original product (the price difference is billed; the remake cost is still free).

How many times can I use the Filter Fit Guarantee?

Up to 1 case per order and 2 cases total per household/customer lifetime — whether for the same or different products. After that, additional mis-measure remakes are billed at the original product price plus 10% off. This limit protects the program from being treated as a measurement-gambling policy.

Can I get the remake in a different size or MERV rating?

The remake under the Filter Fit Guarantee is for the same product (same style, same MERV rating) in your corrected dimensions. If you want to change MERV, change style, or change product entirely, that’s handled under the 90-Day Satisfaction Guarantee — remake same size at original price plus 10% off.

Why do you need a photo?

A photo of the filter in your HVAC system confirms the fit issue and helps us verify the remake dimensions before we push into production. It speeds up approval and cuts down on back-and-forth. One clear photo showing the gap, the overlap, or the misfit is usually all we need.

Does the guarantee cover HEPA, special-order, or large commercial filters?

No. The Filter Fit Guarantee excludes high-purity HEPA filters, special-order items, freight/LTL-shipped orders, filters larger than 30″ in length or width (“Double Filters” with “D” in the SKU), and bulk orders of 2+ of the same product. These are configured or sourced specifically for your application and require pre-order sizing consultation — contact our team or request a quote so we can lock in dimensions before production starts.

What if the remake I ordered also doesn’t fit?

If the second filter doesn’t fit either, reach out — we’ll help troubleshoot the measurement and either apply the 90-Day Satisfaction Guarantee (if the issue is on our side) or do a third remake at the original price plus 10% off. When sizing is persistently tricky, call 866-469-8556 and we’ll walk through the measurement with you.

Ready to measure with confidence?

Every standard and custom filter we ship is backed by both guarantees. Worst case, you pay $30 for a do-over. Best case — and what happens most of the time — you order, it fits, and you’re done.