Filter Fit Guarantee™
SATISFACTION GUARANTEED
At RememberTheFilter.com, we want to make you happy. That’s why we work hard to ensure you’re always 100% completely satisfied with your purchase. And why we have not just one but two guarantees to make sure if you – or we – make a mistake on an order, we’ll do everything possible to make it right!
GUARANTEED TO FIT – OR WE FIX IT FOR FREE!
We get it. Measuring your own HVAC system for custom furnace and AC filters can seem a little scary. But fear not! The RememberTheFilter.com team is here to help you succeed! And if you make a mistake, no worries. With our Filter Fit Guarantee, you can’t go wrong!
Here’s how it works. If you have an “oops!” moment measuring your filters and the new one doesn’t fit, simply call us at 866-469-8556 or send an email and we’ll remake that exact same product for you for free within 30 days of the date your order was delivered.* You just cover a $30 replacement shipping fee, and we’ll get your new remake right out to you.
See fine print below.
Tips for Measuring Filters
To make sure your custom filters fit right the first time, here are some tips from the RememberTheFilter.com filter measuring experts:
- Never just assume what is printed on your old filter is the exact size. Measure your existing filter down to 1/8" for both the length and width and use those measurements for your new ones.
- Check out our "How to measure your air filter" page for more information on getting the perfect fit.
Still a bit nervous? Start by ordering just one case of filters if you need multiple sizes before ordering for your entire system. That way you can see how quickly your custom filters are delivered (for FREE, BTW) and how perfect they fit, so you can order more with confidence!
If you have any questions about measuring your filters before placing your order, call our Customer Care Team. We’re here to help you get the perfect fit, every time!
* The only time you may incur a remake charge is if there is a difference in price between the original product and the remake.
90-DAY SATISFACTION GUARANTEE
If there is a defect in a product’s material, workmanship or it was not made to the same size and specifications you ordered, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping! And if you’re not happy with your custom filters for any other reason within the first 90 days -- you don’t like the MERV rating, you need a different style (basic or pleated), etc. – we’ll remake that same product in the same size for the same great discount price you paid, plus give you an additional 10% off. Please see our Returns page for more details.