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Filter Fit Guarantee

The Filter Fit Guarantee gives you the confidence to order replacement filters without worrying about making a mistake. If you do have a measuring mishap, we will remake that product to your corrected size specifications at no cost to you, other than a small $14.99 shipping fee. The only time you may incur a remake charge is if there is a difference in price between the original filter model and the remake.

The Filter Fit Guarantee applies only to necessary remakes of a filters due to customer error in measurements (i.e., incorrect/wrong size filter measurements provided by customer on order) resulting in product that is made to wrong size.

Filter remakes will be made with customer’s corrected measurements applied to the original product ordered only. Filter(s) will be remade in same model per original order.

Requests for filter remakes under guarantee must be made within 30 days of delivery date of original product to customer.

Customer must provide with photo showing how product does not fit when requesting remake under this guarantee.

Remakes under this guarantee are limited to one (1) per order and a total of four (4) per household per customer lifetime whether for same or different filter(s). If you are ordering multiple filters and are unsure of your measurements, we recommend ordering one size to start so you can see how easy it is and feel confident that your measurements are correct before ordering for the rest of your filter sizes. Any mis-measure remakes after what is covered in this guarantee will be made at customer cost for the price of the original order, including any discounts, plus an additional 10% off.

Any product ordered outside recommended product sizes per specifications on our product pages is not covered.

Bulk orders of 3 or more of cases of the same product are not covered under this guarantee.

Guarantee excludes HEPA filters.

No cash refunds are available under this guarantee.

Discount Code

Discount codes are subject to time limitations. Some discount codes may not be combined.

Pricing Policy strives for accuracy in all item descriptions, photographs, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Saved Orders / Price Changes

At we strive to give our consumers the best price available on the filters we carry. Saving an order in your account does not guarantee price. Please process your order quickly to ensure that you receive the best price.

Order Changes

We want to make sure you’re confident and happy with your order. To ensure you don’t experience any buyer’s remorse, we allow customers a 24-hour review period after your order is placed before sending it on to our production facility. This gives you time to correct any “oops!” or make any last-minute changes to your order. (If you wish to bypass the 24-hour review period and have your order sent directly into production, just leave a note during checkout.)

Changes within the standard 24-hour review period can be submitted by email. You can also call Customer Care at 866-469-8556, and one of our team members will be happy to adjust your order for you.

This policy applies to products with standard production times. Most of our filters are made in as few as 4-6 business days after an order is sent to production. (Check the Lead Time tab on our product pages for your filters production time.)

Terms and Conditions

You should assume that everything you see or read on the site is copyrighted unless otherwise noted and may not be used except as provided in these terms and conditions or in the text on the site without the written permission of assumes no liability, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video, or audio from the site.

Any communication you transmit to the site by e-mail or other methods, including any data, questions, comments, suggestions or the like is, and will be treated as, nonproprietary, unless otherwise specifically indicated. Anything you transmit becomes the property of and may be used for any purpose including, but not limited to, reproduction, disclosure, transmission , posting or general public information.,

Subject to our Privacy Statement, all information submitted via this site shall be deemed and remain the property of and its affiliates, we and our affiliates shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to this site provides through this site. and its affiliates shall not be subject to any obligations of confidentiality regarding submitted information except as agreed by the entity having the direct customer relationship or as otherwise specifically agreed or required by law.

Although, from time to time, monitor or review postings, transmissions, and the like on the site, is under no obligation to do so and assumes no liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. will fully cooperate with any law enforcement authorities or court order requesting or directing to disclose the identity of anyone posting any such information or materials.

For complete terms and conditions click here

Phone Orders

All Phone order customers are responsible to verify their orders on the order confirmation that is emailed to them after checkout. Customers that fail to do so will void the satisfaction guarantee on the website. This is a tool to ensure no mistakes are made. We strongly suggest that you review your email confirmation after every order. If a customer does not receive an email confirmation for any reason such as an incorrectly entered email address, it is the customer's responsibility to contact us in order to obtain their order confirmation.

Damaged/Lost Shipments

All damaged or lost shipments must be reported to customer care team within 10 business days of tracking number order delivery.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Mailing Address: | PO Box 760 Lake Stevens, WA 98258
Phone: 866-469-8556
Email: Click Here to contact our team.


Any customer, without exception, can call our us at 866-469-8556 for assistance in placing an order by phone, or with any other questions they may have about using our site and replacement HVAC filters. is owned and operated by Striven Industries LLC.